Client -GRC helps ensure Relationship Managers assess all new clients for Governance, Risk & Compliance (GRC) obligations as part of the take-on process and periodically thereafter. When there are changes to GRC procedures or rules, all relevant Client Managers can be notified, training examples provided and the changes acknowledged.
With Client-GRC you can automate your operational control environment, including reporting and managing:
Ensure Client Managers confirm compliance with regulatory rules and management procedures, including updating the client risk profile, updating the client regulatory classification, AML transaction analysis and AML client records.
Require Client Managers to certify the completeness and accuracy of data reported regarding the client, including complaints, compensation, risks and issues.
Require Client Managers to certify compliance with the clauses in their contract(s) and side letters, e.g. investment restrictions, ethical policies and authorized signatories.
Report and analyze issues regarding the client that require resolution. Ensure each issue/action point is assigned and resolved.
Ensure the risks associated with each Client are identified, analyzed and mapped to controls, e.g. legal jurisdiction, asset classes, contract complexity and AML risk.
Report, manage, authorize and analyze compensation payments made to clients. Link compensation payments to Client Complaints and/or Operating Errors.
Report, manage, analyze and resolve client complaints, including the escalation of material complaints and linking them to compensation payments.
Ensure that clients are correctly classified under the regulatory regime they are contracted under and that the required evidence is recorded to support the classification.